Privacy Policy for safety and customer enquiries

In Novo Nordisk we aim to be transparent about our use of your personal data and how we protect it. This notice explains which types of personal information we collect, why we collect it, and what we do with it.

The company responsible for processing your personal data is:

PT Novo Nordisk Indonesia
Pondok Indah Office Tower 5, 20th Floor Suite 2004-09, Jln. Sultan Iskandar Muda Kav. V-TA, Jakarta Selatan 12310, Indonesia

Email: NNIDContactUs@novonordisk.com
Tel: +62 21 2958 1000

You can always contact PT Novo Nordisk Indonesia or the Novo Nordisk Data Privacy Officer at IDJKLegal@novonordisk.com with questions or concerns about how we process your personal data.

We get your personal data from the following sources:

From you directly
From your family members or care givers on your behalf
From Health Care Professionals such as your nurse, a pharmacist or doctor
Through phone calls, emails and other digital channels

We process personal data about you for the following purposes

To perform scientific evaluations of complaints and side effects potentially related to Novo Nordisk’s medicinal products. Complaints and side effects will be filed in databases and will be regularly analysed for overall patterns.
To respond to your questions or request for information
To analyse data for the purpose of supporting product usage enquiries
To analyse data for the purpose of improving our customer service and product offerings
To analyse data for the purpose of improve our scientific and product communication to HCPs and patients
To assess patterns and trends associated with complaints, side effect and product usage

For the purposes described above in Section 3, we may process the following types of personal data:

Contact information (name, address, telephone number, email address);
Data revealing racial or ethnic origin;
Data concerning health and medicinal products you are using;

Our processing of your personal data requires a legal basis. By law, we are allowed to process your personal data described above in Section 4 based on the following legal bases:

The processing is necessary for our legitimate interests. The legitimate interests area

a. the processing is necessary for our compliance with a legal obligation

b. to perform scientific evaluations of complaints and side effects potentially related to Novo Nordisk’s medicinal products.

c. to improve our customer service and product offerings

d. to enhance our scientific and product communication

e. you gave consent for us to process your personal data

We may share your personal data with:

Suppliers or vendors that assist our company (e.g., consultants, IT service providers, financial institutions, law firms, license partners)
Other Novo Nordisk entities (e.g., Novo Nordisk affiliates in other countries)
Public authorities, including health and/or regulatory authorities
Other pharma companies and partners if an enquiry is related to their product(s)

We have safeguards in place to secure your personal data when transferred outside of the European Economic Area (EEA).

Situation

Safeguards protecting your data

Data is transferred from Novo Nordisk entity in EEA to Novo Nordisk entity outside EEA

Protected by Novo Nordisk’s Binding Corporate Rules, available at https://www.novonordisk.com/content/dam/nncorp/global/en/data-privacy/novo-nordisk-binding-corporate-rules.pdfNovo Nordisk Binding Corporate Rules

Data is transferred from Novo Nordisk entity in EEA to third country

Protected by Standard Contractual Clauses for the transfers of data to third countries entered into by Novo Nordisk.

Or, adequate data protection is in place in destination country according to EU commission

We will keep your personal data for the following period of time:

For data relating to technical complaints: 12 years
For safety information and data relating to side effects: End of activity + 10 years, where end of activity is the time where no product with the active ingredient is marketed
For all other enquiries: Up to 5 years

In general, you have the following rights:

Your rights	How you exercise your rights
Overview of your data	Ask for a copy of your personal data, which we provide in a structured format, readable to a machine
Restrict use	Request that we stop or limit the use of your personal data
Deletion	Request that your personal data is anonymised
Correct your data	Ask us to correct information about you
Complain about our use of the data	Submit a complaint to your local Data Protection Authority

Under applicable law, there may be limits on these rights depending on the specific circumstances of the processing activity. Contact us as described in Section 1 with questions or requests relating to these rights.

If you have any questions about this privacy, cookies and legal disclaimer, if you want to obtain insight in any personal data held about you, or if you have any concerns regarding Novo Nordisk’s use of your personal data you may contact us via our privacy mailbox IDJKLegal@novonordisk.com or reach us by telephone +62 21 2958 1000.